You can apply for a trade account by visiting any of our branches or by contacting us through our website’s trade enquiry form. One of our team members will get in touch to complete the process and explain the benefits available to trade customers.
Trade account holders enjoy exclusive pricing, regular special offers, priority stock access, and dedicated support from our experienced team. You’ll also receive updates on new products, promotions, and trade-only events.
Yes, your trade account can be used across all Bath Giant branches, including Hillington, Rutherglen, East Kilbride, and Bellshill. Our team at any location will be happy to assist you with stock availability, pricing, and trade enquiries.
Our deliveries take place on weekdays (Monday to Friday). We do not offer weekend deliveries at this time.
No, we currently do not provide a two-person delivery service.
For larger items, we use pallet deliveries, which are curbside only. This means our drivers will deliver your order to the nearest accessible point outside your property but will not bring items inside your home.
No, our delivery drivers will not enter your home. Please ensure you have the necessary help to move your items indoors if needed.
If your order has not arrived when expected, please contact our Customer Service Team for an update. We’ll be happy to assist you
Yes, you can return most stock items purchased from our website within 14 days of delivery. Items must be unused, in their original packaging, and in resalable condition. To request a return, please email us at web@bathgiant.com with your order number and reason for return. We’ll guide you through the returns process.
Yes, the following items are not eligible for return:
Products without original packaging
If you’re unsure whether your item is returnable, contact us before placing your order or before starting a return.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery by emailing web@bathgiant.com. Be sure to include your order number, a brief description, and clear photos of the issue. We will arrange for a replacement or refund as quickly as possible.
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