This website, www.bathgiant.com, is owned and operated by Bath Giant Limited.
For enquiries, please contact us using the details above.
2.1 By placing an order, you make an offer to purchase goods. We will send an email confirming receipt of your order.
2.2 If items are unavailable or if we make a pricing error, we will notify you. No confirmation of acceptance will be sent, and no contract will be formed.
2.3 Product images are for illustrative purposes. Actual items may differ slightly from images and may not include accessories unless specified. Some items may require assembly.
2.4 We strive to accurately display colors; however, your monitor may not reflect the actual product color.
2.5 All product information is provided in good faith but is approximate.
2.6 Scottish law governs this contract.
2.7 By placing an order, you accept these terms, our privacy policy, and website usage terms.
3.1 Orders can be placed online by selecting products and adding them to your basket. You may remove items at any time. Orders can also be placed by phone (0141 406 3914) or email (web@bathgiant.com).
3.2 If purchasing via a quote, the buyer is responsible for ensuring its accuracy.
3.3 The buyer is responsible for ensuring the goods are suitable for their intended purpose.
3.4 Delivery charges will be displayed before placing your order.
3.5 Payment for the goods must be made in full at the time of ordering.
3.6 We use secure payment methods for online transactions.
3.7 Promotional prices are valid only during the specified period.
3.8 Prices are quoted in UK pounds and include VAT at the applicable rate.
3.9 After confirmation, changes to your order may not be possible and could incur extra charges or delays.
3.10 You will be notified of the dispatch date once your order is complete.
3.11 Only vouchers from Bath Giant Ltd’s website or showroom will be accepted. Vouchers older than 12 months may be considered expired.
4.1 Goods will be dispatched within 3-5 working days. If an item is out of stock, we will notify you with an estimated delivery date, which may change. Dispatch may be delayed as noted in section 4.13.
4.2 Goods will be delivered within 2-3 working days of dispatch, though delays may occur as per section 4.13.
4.3 Orders may be delivered in multiple shipments, but we aim to minimize this.
4.4 We deliver to mainland Great Britain. We do not deliver to islands or the Highlands/Islands of Scotland but can arrange delivery via a mainland courier at your expense. If delivery is unavailable for your postcode, contact us for a shipping quote.
4.5 Delivery will be made to the address provided. You must be available between 7:30 am and 6:00 pm, Monday to Friday, to accept delivery. We are not responsible for loss or damage if goods are left unattended.
4.6 Large items will be delivered by kerbside pallet delivery. It’s your responsibility to have people available to move the goods inside. Drivers are not insured to enter your home. Smaller items will be hand-delivered.
4.7 You are responsible for the disposal of packing materials, including pallets.
4.8 If no one is available to accept delivery, goods may be returned, and an additional re-delivery charge may apply.
4.9 If you change the delivery address after dispatch, we may pass on any extra charges incurred for redelivery, which will delay your order.
4.10 Inspect goods upon delivery and report any missing or damaged items to the driver at the time of delivery.
4.11 If goods are lost or damaged, please notify us within two working days of the delivery date.
4.12 Please provide a digital photograph of any damage to web@bathgiant.com for swift resolution.
4.13 We are not liable for delays due to uncontrollable events such as accidents, weather, fire, etc.
4.14 Time is not a key factor of the contract unless expressly stated in writing by a Director of the company.
4.15 Free delivery applies to orders over £1000. Select the free delivery option at checkout.
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
Any items which have been custom made, colours/styles outside of the options listed on our website, or any item which you have asked us to supply which is not on the website.
For Trade and Business customers, please see section 8.
5.2 You can cancel your contract within 14 days of delivery by emailing (web@bathgiant.com) or writing to us. We cannot accept cancellations by phone. Please refer to point 5.1 for items exempt from this term.
5.3 No reason is required for cancellation, but feedback is appreciated to improve our service.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine goods for 14 days, but installed items cannot be returned unless faulty. For exempt goods please see point 5.1.
5.6 If you fail to return goods, we will collect them and charge for the collection. Damaged goods due to poor care may incur a reduction in value charge.
5.7 Refunds for returned goods, including postage costs, will be issued within 30 days, subject to exemptions. Please see point 5.1 for exemptions.
5.8 Fitted items will not be replaced, as installation indicates acceptance.
5.9 We are not liable for installation fees or other professional fees due to late, damaged, or lost deliveries.
5.10 We are not responsible for loss of earnings caused by late, incorrect, or lost deliveries.
5.11 Replacements for damaged goods will not be considered after two working days from delivery.
This cancellation policy does not affect your legal rights in cases of faulty or misdescribed goods.
6.1 If there is an issue with your goods, notify us by email web@bathgiant.com with a description and digital photo. We will act in accordance with your legal rights.
6.2 Goods are covered by a manufacturer’s warranty against defects, in addition to your statutory rights.
6.3 Manufacturer warranties are supplementary to your legal rights as a consumer.
6.4 Faulty goods may be exchanged without unreasonable delay. You are responsible for returning goods, but reasonable return postage costs will be refunded if the goods are faulty.
6.5 If an item is unavailable, we will offer an alternative or a refund under the warranty claim.
6.6 If we replace faulty goods, you are responsible for disposing of the original items unless returned to us.
6.7 Exact color matching is not guaranteed due to the nature of the product.
7.1 Our products comply with UK law, but we cannot guarantee compliance outside the UK.
7.2 We are not liable for consequential or indirect losses. Do not book installation until you have received and inspected your goods.
8.1 Orders from trade or business customers may not be canceled unless mutually agreed in writing by a Director. Cancellation and restocking fees may apply.
8.2 Claims for missing or damaged items must be made in writing within 2 working days.
8.3 The buyer is responsible for verifying the accuracy of a quote.
8.4 The buyer is responsible for ensuring the goods are suitable for their intended purpose.
Website Disclaimer for www.bathgiant.com
1.2 All content on the website is protected by intellectual property laws.
1.3 Content may not be reproduced without our written permission.
2.2 You agree not to post materials that are unlawful, offensive, or violate the rights of others.
4.2 If you link to our website, ensure it is done properly, without implying endorsement.
4.3 If you breach the link policy, you agree to indemnify us for any loss or damage caused.
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